Term and Conditions

Last Updated: October 2023

Greetings, fright fans! Welcome to Halloween Horror Decorations Shop (“we,” “us,” “our”). By accessing our website at creepycostumesshop.com and making purchases from our spooktacular collection, you agree to the following terms and conditions. Please read them carefully before placing your order.

Our collection of horrors includes: Accessories, Alien Masks, Alien Props, Animal Props, Animated Decorations, Animated Props, Animatronics, Bloody/Gory Props, Christmas Decorations, Classic Monster Masks, Clown Costumes, Clown Decorations, Clown Masks, Clown Props, Cobweb Machines, Costume Props, Costume Robes, Costume Shoes, Costume Types, and Costume Wigs/Hats.

1. ACCEPTANCE OF TERMS

By accessing our website and purchasing our products, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our website or purchase our products.

2. USER OBLIGATIONS AND RESPONSIBILITIES

As a user of our website, you agree to:

• Provide accurate, current, and complete information during the registration and checkout process
• Maintain the confidentiality of your account credentials
• Notify us immediately of any unauthorized use of your account
• Use our website only for lawful purposes and not engage in any fraudulent activities
• Be at least 18 years of age or have parental consent to make purchases
• Comply with all applicable laws and regulations regarding online conduct and content

3. PRODUCTS AND SERVICES DESCRIPTION

We strive to accurately display our products, including their colors, details, and descriptions. However, due to monitor variations, actual product colors may differ slightly from what appears on your screen.

4. ORDER AND PAYMENT TERMS

4.1 Placing Orders

When you place an order through our website, you are making an offer to purchase products subject to these Terms and Conditions. We reserve the right to refuse or cancel any order for any reason, including limitations on quantities, inaccuracies, or errors in product or pricing information.

4.2 Payment Methods

We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

All payments are processed securely. Your payment information is encrypted and transmitted without being stored on our servers.

4.3 Pricing and Taxes

All prices are listed in US dollars. We reserve the right to change prices at any time without notice. You are responsible for any applicable sales taxes, customs duties, or other import fees that may be imposed on your order.

5. SHIPPING AND DELIVERY

We ship globally, excluding some remote areas and parts of Asia (due to logistical constraints).

5.1 Processing Time

Orders are processed within 1-2 business days after payment confirmation.

5.2 Shipping Methods

We offer two shipping methods:

• Standard Shipping: via DHL or FedEx for a flat rate of $12.95. Delivery takes 10-15 business days after shipment.
• Free Shipping: via EMS for orders over $50. Delivery takes 15-25 business days after shipment.

Note: Shipping times may vary during peak seasons (like Halloween) or due to unforeseen circumstances. We appreciate your patience!

5.3 Delivery Address

You are responsible for providing a complete and accurate delivery address. We are not responsible for packages lost due to incorrect addresses provided by the customer.

6. RETURNS AND EXCHANGES

We want you to love every item you order. Our complete Returns & Exchanges Policy is detailed on our website, but here are the key points:

6.1 Return Window

You have 15 days from the date you receive your order to request a return or exchange.

6.2 Conditions for Returns

To be eligible for a return or exchange, items must be:

• Unused, unworn, and in their original packaging
• All tags and labels must be attached
• Proof of purchase (order number) is required

6.3 Return Process

To initiate a return or exchange:

1. Email our support team at [email protected] within 15 days of receiving your order
2. Include your order number and details about the item(s) you wish to return or exchange
3. We’ll provide you with a Return Authorization Number (RAN) and shipping instructions
4. Pack the item(s) securely in the original packaging, include the RAN inside the package, and ship it to our address

6.4 Refunds

Once we receive and inspect your returned item(s), we’ll process your refund within 5 business days. Original shipping fees are non-refundable.

7. INTELLECTUAL PROPERTY

All content on this website, including text, graphics, logos, images, and product designs, is the property of Halloween Horror Decorations Shop or our content suppliers and is protected by international copyright laws. The compilation of all content on this site is our exclusive property.

You may not reproduce, duplicate, copy, sell, resell, or exploit any portion of our website without express written permission from us.

8. LIMITATION OF LIABILITY

Halloween Horror Decorations Shop shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from:

• Your access to or use of or inability to access or use the website
• Any conduct or content of any third party on the website
• Any unauthorized access to or use of our servers and/or any personal information stored therein
• Any interruption or cessation of transmission to or from our website
• Any bugs, viruses, Trojan horses, or the like that may be transmitted to or through our website

Our total liability to you for any claim arising out of or relating to these terms or use of the website shall not exceed the amount you paid to us in the six months preceding the claim.

9. PRIVACY POLICY

Your privacy is important to us. Our Privacy Policy explains how we collect, use, and protect your personal information. By using our website, you consent to our collection and use of personal information as outlined in our Privacy Policy.

10. GOVERNING LAW

These Terms and Conditions shall be governed by and construed in accordance with the laws of the United States and the state of North Carolina, without regard to its conflict of law provisions.

11. CHANGES TO TERMS

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to the website. Your continued use of the website after any changes constitutes acceptance of the modified terms.

12. CONTACT INFORMATION